Return Policy

zepprecords.lk Return Policy

Effective Date: 2024-01-01

This Return Policy describes the terms and conditions under which you may return or exchange products purchased on zepprecords.lk (the “Website”).

Returns:

• You may return most new, unopened items within 14 days of delivery for a full refund.
• You must return the items in their original packaging with all tags and labels attached.
• You are responsible for the cost of return shipping.
• We will not accept returns of used items, items damaged due to customer negligence, or items without a receipt.

Exchanges:

• You may exchange most new, unopened items within 05 days of delivery for an item of equal or greater value.
• You are responsible for the cost of return shipping and any additional shipping costs associated with the exchange.
• We will not accept exchanges of used items, items damaged due to customer negligence, or items without a receipt.

How to Return or Exchange an Item:

• Contact us at records@zeppelin.lk to request a return authorization.
• Pack the item(s) you wish to return or exchange in their original packaging.
• Include the return authorization form with your package.
• Ship the package to the address we provide you with.

Refunds:

Once we receive your returned item(s), we will inspect them and process your refund within 5 business days. Refunds will be issued to the original form of payment used for the purchase.

Please note:

• This Return Policy is subject to change without notice.
• This Return Policy applies to purchases made on the Website only.